(Updated and Effective Date: November 3, 2026)
this User Agreement is an agreement on relevant rights and obligations established between Fujian Qkids Primary and Secondary School Online Training Center (hereinafter referred to as "Qkids") and you or the student (hereinafter referred to as "the User") regarding the online information products or services (hereinafter referred to as "Information Services") provided by Qkids based on the internet and mobile internet. This Agreement has legal binding force on both Qkids and the User. The content of this Agreement includes the body of this Agreement, attachments, and all versions of the "User Agreement", "Personal Information Protection Policy", service specifications, activity rules, and their respective versions from time to time that have been or may be published on Qkids-related promotional pages, websites, promotion channels (hereinafter collectively referred to as "Qkids Rules"), which together constitute the complete information service use agreement between Qkids and the User (hereinafter collectively referred to as "this Agreement"). Unless otherwise agreed, this Agreement applies to all Information Services provided by Qkids. Minors should read this Agreement accompanied by their legal guardians and seek the consent and guidance of their legal guardians before registering for exclusive accounts, purchasing and using network services, or applying for refunds.
Before registering according to the prompts, obtaining an exclusive account, and obtaining Information Services, the User should first carefully read and fully understand all terms of this Agreement, and independently determine whether to confirm and agree to this Agreement through their own independent judgment. Please pay special attention to the terms involving rights and responsibilities of Qkids and the User, applicable law, and dispute resolution displayed in bold.
During the process of registering an exclusive account, when the User clicks the "Agree" button, or continues using Information Services after this Agreement is updated, it indicates that the User fully agrees to and accepts all terms under this Agreement, and becomes a party bound by this Agreement. If the User does not agree to any term or modified content of this Agreement, the User should immediately stop the registration behavior or stop using Information Services.
Before using Information Services, the User needs to register an exclusive user account with a valid mobile phone number according to the prompts and processes on relevant pages. The exclusive account and password will become important bases for Qkids to identify and verify the User, and the User should use them carefully and keep the account and password properly. The User should not lend, rent, sell, or in any other way entrust the exclusive account to a third party for management or use. The User independently assumes full legal responsibility for all usage activities and behaviors after logging into that account with the correct password. The User confirms and agrees that, except for identity verification, Qkids will regularly or irregularly push customized promotional activity information, conduct post-class follow-up visits and other activities to the User through voice or text messages via WeChat official accounts, phone, SMS, and other methods.
During the process of registering for and using Qkids Information Services, the User should provide truthful, accurate, complete, legal and valid materials, and update relevant materials in a timely manner. To safeguard the User's account security, Qkids has the right to require the User to complete real-name authentication in accordance with the requirements of Chinese laws and regulations within a reasonable period of time.
The User should ensure that no information violating laws and regulations, violating social public morality, or infringing third-party rights appears in registration information such as account name, avatar, etc. If the User violates the requirements of this term, Qkids has the right to directly take reasonable measures such as suspending, freezing, or terminating the User's use of that exclusive account and/or Information Services, and the liability consequences arising therefrom shall be borne by the User independently.
When the User suspects that others are using their account or password, the User should immediately notify Qkids and provide relevant identity proof documents and other materials according to Qkids's requirements, and agree to authorize Qkids to take all reasonable measures to ensure that the User's interests are not harmed, and acknowledge that the legal effects arising from such measures belong to the User himself. Qkids assumes no liability for accounts and passwords being illegally used by others due to reasons not attributable to Qkids such as hacker behavior or User negligence.
When the User needs to query, modify, or cancel an account, the User should provide corresponding materials for account verification according to the guidance of Qkids staff. After the User's account is cancelled, Qkids will, based on the User's application, simultaneously delete the corresponding account's registration and use information; if the User needs to verify the deletion result, all expenses arising from the verification shall be borne by the User independently.
The specific content of Information Services will be determined by Qkids according to actual circumstances, including but not limited to providing online video course services (hereinafter referred to as "Online Courses") in teaching forms such as "one-to-many", "one-to-one", and various products or services based on WeChat Service Accounts/Mini-programs, mobile terminal devices (including platforms such as mobile phones, tablets, computers) Apps. Unless otherwise agreed in this Agreement or in exclusive agreements, promotional posters, registration pages and other advertising pages for specific products or services, adjustments to Information Service content, methods, updates, iterations and/or prices by Qkids are all subject to the provisions of this Agreement.
Qkids only provides Information Services, and the facilities and equipment needed to receive Information Services (such as personal computers, mobile terminals, and other devices related to accessing internet or mobile network), as well as relevant fees that need to be paid to third-party suppliers (such as internet or mobile network access fees) shall all be borne by the User independently.
For some paid Information Services provided by Qkids (usually displayed in the form of Online Course Packages), the User needs to pay corresponding fees to Qkids before using them. After logging in with their registered account or authorized WeChat login, the User can independently select or purchase Online Course Packages with different validity periods, different teaching class types, and different teaching content. When purchasing Qkids products and services and making payments, Qkids and Qkids staff will not request, collect, or store the User's payment process information in any way, but will only confirm payment result information with third-party payment service providers for verifying and confirming whether the payment is completed. After the User pays the corresponding fees, they can independently schedule and use according to the guidance within Qkids clients such as WeChat Service Accounts, WeChat Mini-programs and/or Qkids Apps within the validity period of the corresponding package. The User confirms and authorizes Qkids to deduct the corresponding class hours (fees) from the Information Service Package purchased in the User's account according to the different Information Service Packages used by the User.
Except in special circumstances, reservation for Online Courses ends five (5) minutes before they start; the User needs to schedule corresponding Online Courses at least five (5) minutes in advance. If the User is unable to attend class at their scheduled time, they should cancel the already scheduled Online Course at least sixty (60) minutes in advance either independently or by contacting Qkids customer service, and the cancelled Online Course will not deduct the corresponding class hours; if the User fails to cancel a scheduled course in advance according to this term and is absent, Qkids will still deduct the corresponding class hours (fees) from the User's account.
If the User does not enter the teaching platform to attend class within their scheduled time, the course will start and end on time, and the User cannot request a course extension. If the User fails to complete relevant courses due to their own reasons, each course where the User is absent or does not complete will be considered a completed course, and the User has no right to request make-up classes, suspensions, or refunds of the corresponding class hours (fees).
If the User is unable to normally complete a scheduled course due to reasons attributable to Qkids (including but not limited to teaching teachers not going online for more than three (3) minutes, temporary inability to teach, unauthorized suspension of teaching midway, faults occurring in Qkids teaching platforms, etc.), that course will not have class hours (fees) deducted.
Qkids reminds the User to note, and the User confirms and acknowledges that the Information Services provided by Qkids include Online Courses with different teaching class types and different teaching content, and their class hour usage and deduction rules are slightly different; even for courses with the same class type and content, the class hour usage and deduction rules for different (new and old) users during different promotion periods may also not be completely the same. For details, please refer to the promotion and publicity materials for each activity.
The User should complete corresponding Online Courses within the validity period of the Information Service Package purchased by the User; after expiration, they will not be able to continue using it. After the User pays the fee for purchasing the Information Service Package to Qkids according to this Agreement, they may apply to Qkids for a no-reason refund within one hundred and eighty (180) days from the date of payment. Qkids will deduct the fees for already used Information Services proportionally, refund the remaining portion to the User without interest, and will not charge the User any penalty fees. Unless otherwise agreed by both parties, within seven (7) working days after receiving the User's refund application, Qkids will refund the fees to the User through the original payment method used by the User when paying. The specific time for the fees to reach the User and the final amount are subject to the service agreements of third-party payment service providers such as WeChat and credit cards.
In any case, Online Courses, class hours or similar rewards/prizes obtained for free by users through promotional activities can only be used after the User has purchased and used all paid Online Courses. After the User submits a refund application, they will automatically become invalid, and Qkids will no longer provide the User with any of the above courses or other service content, and will not convert them to cash for refunds. To the extent permitted by laws and regulations, if Qkids, based on its independent judgment, determines that the User has abused or may abuse the refund right according to this Agreement, Qkids has the right to unilaterally suspend or close that User's registered account, limit or refuse to provide any Information Services to that User, without assuming any liability.
The User understands and agrees that Qkids needs to regularly or irregularly update, iterate, maintain, and upgrade the platforms of Information Services (such as internet websites, mobile internet terminals, software, Apps, etc.) or related equipment and facilities. As a result, Qkids assumes no liability for breach of contract for interruptions, suspensions, or inability to use within a reasonable period of time caused thereby. Qkids will notify the User to the greatest extent possible before conducting such activities, and do its utmost to shorten the duration, reduce the frequency of occurrence, and avoid such situations from occurring during the peak usage periods by the User. If the above situation occurs and the User is unable to use paid Information Services, Qkids will provide the User with equivalent paid Information Services. If the User is unwilling to accept such alternative solutions, Qkids will, based on the actual situation of that User's use of the corresponding paid Information Services, deduct the corresponding fees and refund the remaining fees to that User.
During the process of using Information Services, the User must comply with Chinese laws, regulations, and national policies, and must not (1) copy, record, adapt, imitate, paraphrase, perform, derive, play, publish, sell, or transfer Information Services including Online Courses in any way; (2) infringe the intellectual property rights or any other legitimate rights and interests of any rights holders including Qkids; (3) engage in any activities detrimental to Qkids's commercial activities or other legitimate use of Information Services by other Users; (4) use Qkids websites and platforms to collect or solicit personal information of other Users or third parties.
In accordance with the requirements of relevant Chinese laws, regulations, and national policies, Qkids will supervise the situation of the User's use of Information Services. If it is discovered that the User has illegal or non-compliant speech or behavior, Qkids will immediately require the User to correct it and take all necessary measures including but not limited to directly changing or deleting non-compliant content, suspending or freezing the User's account, to avoid, mitigate, or eliminate the impact caused by the User's improper behavior.
The copyrights, trademark rights, patent rights, trade secrets and other intellectual property rights and related rights of commercial logos, layout designs, typesetting methods, text, images, graphics, audio, video, relevant data and other content and resources used in the Information Services provided by Qkids are all owned by Qkids or relevant rights holders, and are all protected by Chinese laws and regulations and corresponding international treaties.
Unless otherwise provided by laws and regulations, without permission from Qkids or relevant rights holders, the User may not, in any form, purpose, or use, wholly or partially copy, reprint, quote, adapt, publish, broadcast, link, scrape, reverse engineer, reverse compile, disassemble, or use in other ways any text, images, graphics, audio and/or video materials and other information content contained in Information Services, otherwise Qkids or relevant rights holders have the right to pursue the User's legal liability.
The User confirms and agrees to grant Qkids a free, irrevocable, non-exclusive, transferable license to use the entire content of videos, audio, images, text, data and other results, works, and products produced or voluntarily provided by the User during the process of using Information Services, on a global basis, to use, copy, modify, adapt, publish, translate, and create derivative works based thereon, disseminate, perform and display such content in whole or in part, and/or to incorporate such content into any other forms of works, readings, picture books, products or services currently known or developed in the future. When Qkids uses the above content according to the provisions of this term, it does not need to separately obtain the User's prior consent, nor does it need to pay the User any other fees or rewards such as compensation.
Protecting the personal information of Users (especially minors) is a basic policy of Qkids, and Qkids promises to collect only personal information necessary for fulfilling this Agreement from Users, and take reasonable confidentiality measures in accordance with national laws and regulations and Qkids's "Personal Information Protection Policy" (see details: https://qkids.com/privacy/). Unless prescribed by laws and regulations or with the User's consent, Qkids may not publicly disclose, disseminate, or transfer any of the User's personal information.
The User authorizes and agrees that, on the premise of protecting personal information in accordance with the law, Qkids may use non-personally identifiable information generated during the process of the User's purchase and use of course services collected by Qkids for internal teaching research, Information Service development, publicity and promotion and other reasonable purposes.
Without Qkids's written consent and authorization, the User may not in any way disclose Qkids technical data, trade secrets and other confidential materials and information learned due to entering or performing this Agreement to any third party. In case of violation, Qkids has the right to unilaterally immediately terminate this Agreement and require the User to compensate for losses.
Qkids employees and teaching teachers are important supporting forces for Qkids's survival and development. Without Qkids's consent, the User may not, during or after using Qkids courses, in any way solicit, demand, or invite Qkids employees or teaching teachers to terminate or dissolve service relationships with Qkids, or solicit, demand, or invite Qkids employees or teaching teachers to accept any positions offered by other individuals or organizations introduced by the User or the User themselves.
In case of violation, the User should pay Qkids a penalty fee, the amount of which is three (3) times the annual salary or remuneration of that person in the Qkids position before leaving Qkids. If the penalty fee is insufficient to make up Qkids's losses, Qkids has the right to require the User to make up the shortfall.
If Qkids causes losses to the User by violating relevant laws and regulations or this Agreement, Qkids agrees to assume liability for compensation for direct losses arising therefrom.
The User agrees to safeguard and maintain the legitimate interests of Qkids and other Users according to this Agreement. If the User causes losses to Qkids or a third party by violating relevant laws and regulations or this Agreement, the User should assume corresponding liability for compensation.
Due to business development and changes in relevant laws and regulations, Qkids will modify or change this Agreement from time to time. Qkids will publish the latest version of this Agreement through its website, software, App or other channels from time to time. Once published, it replaces the original Agreement, and the act of publication is simultaneously deemed to be Qkids having notified the User.
After the latest version of this Agreement is published. If the User continues to use Information Services, it is deemed that the User has read, understood and accepted the latest version of this Agreement; if the User does not accept, please immediately stop using Information Services.
The User independently assumes full responsibility for corresponding material information and speech and behavior of all material information such as images, articles, videos, audio, etc. voluntarily provided by the User to Qkids or published by the User in an interactive manner on Qkids websites, software, Apps or other channels, as well as for the speech content and behavior themselves.
The Information Services provided by Qkids all rely on third-party infrastructure service providers such as the internet and mobile internet. Qkids cannot foresee or control the fluency, timeliness, accuracy, security and other aspects of the corresponding Information Services controlled by the basic technologies, risks and consequences thereof of third-party infrastructure service providers. Qkids assumes no liability for risks, consequences or other adverse situations caused by reasons such as force majeure, government acts or other reasons that Qkids cannot reasonably control or foresee, but will do its utmost to reduce, lower or eliminate the User losses or adverse impacts caused thereby.
During the period when the User uses Qkids Information Services, the User should comply with the laws of the People's Republic of China, must not endanger network security, and must not use Qkids Information Services to engage in activities that infringe others' reputation, privacy, intellectual property rights and other legitimate rights and interests. Despite the foregoing notices, Qkids assumes no liability for the manner, purpose and consequences caused by the User's use of Qkids Information Services.
All notices between Qkids and the User under this Agreement shall be implemented through means including but not limited to web announcements, emails, mobile SMS, etc., and such notices are deemed to have been delivered to the recipient on the date of sending.
The effectiveness, interpretation and dispute resolution of this Agreement shall all be governed by Chinese law. If any dispute or disagreement arises between the parties regarding this Agreement, both parties should strive to resolve it through friendly negotiation; when negotiation fails, both parties agree to file a lawsuit in the people's court with jurisdiction where Qkids is located regarding the dispute or disagreement.
This Agreement becomes effective after the User completes registering an account and pays the corresponding course fees to Qkids. Unless otherwise agreed, this Agreement continues until the User has used the purchased Information Service Package or both parties agree to terminate through consultation. The termination of this Agreement does not affect the effectiveness of the terms on intellectual property rights, privacy protection, prohibition of solicitation, breach and indemnity, and limitation of liability.
If any term in this Agreement is wholly or partially invalid or unenforceable for any reason, the remaining terms of this Agreement remain valid and have binding force on both parties.
The headings in this Agreement are set for convenience only and should be ignored when interpreting this Agreement.